FAQ

HOW DO I SEND A PURCHASE AS A GIFT?

We are happy to send a gift for you! When checking out, please leave a note in the comments box that it is a gift, along with a note from you to the recipient.

WHAT DO I DO IF MERCHANDISE HAS BEEN DAMAGED IN TRANSIT?

Please let us know as soon as you can if something was damaged on its way to you. We prefer that you let us know within three days of receiving your package. It is helpful if you keep both the damaged item and the packaging it came in. We will work with you to get you a replacement as soon as we can.

WHAT IS YOUR RETURN POLICY?

If you decide that you dont want to keep your purchase for any reason, you may simply send it back to us at the address below, and we will refund your credit card when we receive your item. 

The Clark Museum Store
Attn: Returns
225 South Street
Williamstown, MA 01267

Please remember to include a photocopy of your full receipt. To receive a full refund, products must be returned in like-new condition in their original packaging. We ask that you return items within thirty days. Shipping charges are nonrefundable. Sale items are not returnable.

WHAT FORMS OF PAYMENT ARE ACCEPTED?

Visa, MasterCard, American Express, and Discover credit cards.